These pages are for our Customers (Users and Dealers) to request returns
numbers,
and/or arrange for collection of items in need of our expert attention.
Please ensure you complete
all the steps.
Where ever you see a ,
help is available.
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PLEASE NOTE: Our new phone numbers
Tel+44(0)845 862 7171
Fax+44(0)845 280 7171
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PLEASE NOTE: Our new phone numbers
Tel+44(0)845 862 7171
Fax+44(0)845 280 7171
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Check out our new spares and upgrades
store.
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| How NOT to box your goods.
By putting a unit into a box that it only just fits in, means you run
the risk of any light knocks the box may get in transit, seriously damaging
your goods. This may sound obvious, but you'd be surprised! |
How to correctly box your goods.
Leave at least an inch or two around the unit, with some sort of foam
/ bubble packing. |
| N.B. Collections cost £15+vat for upto 20Kg.
If the TOTAL weight of your goods is heavier than 20Kg,
then please note there will be an additional charge of £0.3 per additional kilo.
All carriage charges are paid for on final invoice/receipt.
Unlike other companies, we don't hide courier charges in
the cost of repairs by claiming free collection and delivery (WYSIWYG).
PLEASE ALSO NOTE THAT OUR COURIERS WILL ONLY COLLECT GOODS WHICH ARE PACKAGED
CORRECTLY.
i.e. Flight Case (NOT SKB Style, these are too weak)
Original box or some other substantial packaging.
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